Shape5′s support is outstanding (yes, really!). This past week I purchased a Shape5 template called ‘Spheredocs’. I wanted to customize the look of this Joomla template and received an immediate reply from the owner showing the file and line number of where to modify the template. Unlike other providers of templates, Shape5 is responsive and will answer you questions prompty.

After six hours of customizing my template I ran into bug (likely from own changes to the template). This time, it was the weekend and I didn’t expect to hear a reply until Monday. But I was pleasantly surprised again to hear back from the owner who corrected the bug in only about 15 minutes. Does customer service get any better than this?

Finally, I would like make one more important comment about the value of Shape5′s club offerings. When you use a Shape5 template, they allow you to remove their links so you have complete control over what is shown on your template. Most other template clubs charge an additional $40 for each domain above what you pay for their club membership.

I highy recommend Shape5 for both the value and quality of their support.

Regards,

Dan Tyler